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Industry Insights from Oisin Rogers: Featured in the Autumn 2024 BII News.
In the Autumn 2024 edition of the BII News, Oisin Rogers, Co-Founder of The Devonshire in Soho, featured as part of the ‘Up Front’ section of the magazine.
In this article, Oisin says the industry is guilty of over-measuring every operational aspect – from happiness to footfall. Instead, he said, pubs should focus on delivering the best customer experience to the widest range of customers.
Click Here to read the full article.
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