Your Customer Service team - myEverards

The myEverards team have always offered a range of support for you and we have an ambition for them to become your single point of contact for all your service needs. The benefit of this is that eventually you'll have one point of contact (one set of details rather than many different numbers!) and you'll continue to get the same great service from each team.

What's going to change?

You'll still have contact with the myEverards team for all the same things you're used to - nothing will change there. However we have started this change with our Tech Service team, allowing you to call the myEverards team directly for any tech service requests and queries. We will log your query and ensure it is promptly passed to the team. If you need an update on the job, simply call the myEverards team, and we will keep you informed.

How to Log Your Tech Service Calls

There are a couple of ways to log your tech service calls with the myEverards team:

• By Phone: Call the team at 0116 201 4110 Mon to Friday 8:30 am to 4:30pm and they will assist you with your query.
• Via myEverards: Use the "Email Us" function to send the team a message, selecting "Technical Service Non-Urgent" as the subject.

If your query is urgent, please call by phone so the matter can be addressed promptly.

Important Information - what's not going to change!

• For any out-of-hours emergencies, or weekends please use the same number: 0116 201 4333.
• For line change requests, please speak to your BRM first for authorisation and action.

If you have any questions about these changes, the myEverards team is here and happy to help.