A Beacon of partnership sparks a new addition for Loughborough
A joint investment of £105,000 between Everards and Malcom has brought a great new space for the local community to enjoy, to life.
The Psychology of Customer Service
Unlocking Customer Insights: The Essential Human Skills for Exceptional Service
Customer service isn’t just about answering queries, responding to needs and helping solve issues; it’s about truly understanding what makes your customers tick.
When your team develops skills to understand the emotions and behaviours behind customer interactions, they can resolve issues smoothly, understand hospitality demands and build long-lasting relationships.
BII Trusted Partner, Access, explain the psychology of customer service and explain why it’s important for you to equip your staff with essential human skills to deliver unforgettable customer experiences.
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Our beers win big at SIBA Midlands Independent Beer Awards!
Proud to share our beers have received GOLD and BRONZE in three categories at the prestigious SIBA Awards...
South Leicestershire Litter Wombles receive much needed funding
On Sunday 8th August, member of the Everards team Kia Ryan went to spend the morning with the South Leicestershire Litter Wombles – a group of local litter pickers that were recently successful in their application to the Everards Community Excellence Fund.